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Current Opening

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Help Desk Specialist
EducationHigh School Diploma or GED
Experience02 - 03 years
Citizenship RequirementUS Citizen
Clearance RequiredPublic Trust
LocationDC - Washington
  
Job Responsibilities

Will be responsible for a broad range of systems, security administration, and operations in a Microsoft Windows physical and virtual environment. Other duties include monitoring of Provide excellent services  through phone to  IT users  for basic  end user related hardware’s and software’s, desktop related LAN network systems. Configuration and resetting  the network access accounts whenever required. Installation of new hardware’s and software’s. Processing software’s and hardware’s by coordinating  user setups, installations and upgrades. Addresses and resolves basic incidents and requests; logs all incidents and requests; engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility. Analyzes and resolves incidents and requests regarding use of software or hardware. Logs and tracks incidents and requests from identification through resolution. Follows up with other support staff (service resources) involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete. Documents resolutions and updates self-help and staff knowledge bases.

Skills Required
  • Windows 8 & 10.
  •  Demonstrates ability and desire to learn customer-specific applications, technology, and terminology.
  • Demonstrated ability to learn customer support processes and techniques.
  • Strong analytical skills.
  • Ability to solve problems.
  • Remedy 7.0
  • Competency in MS Office Suite
Skills Preferred

Windows 2012 R2 & VMWare

  
    
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ActioNet Inc. is an Equal Opportunity/Affirmative Action Employer.