This is a customer facing role requiring excellent communication skills, a pleasant phone manner and a passion for consistently exceeding the expectations of a customer. Provide senior technical skills to a Team that provides Tier 1 and Tier 2 desktop / IT system troubleshooting services and IT request services to approximately 1500 users.
Responsibilities and Duties
• Build and create images for desktop and laptop machines
• Provide installation, configuration, and break-fix for desktops, laptops and peripherals.
• Perform day-to-day responsibilities utilizing an IT Service Management System (RemedyForce) for ticket workflow management and documentation log database.
ActioNet Inc. is an Equal Opportunity/Affirmative Action Employer.