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Mobile Device Migration Technician Lead
04 - 05 years
Sole US Citizenship
DOE Badge Access Only
MD - Glenn Dale
A Mobile Device Migration Technician Lead is responsible for leading a team of mobile device migration technicians as part of a mobile device migration project. Individuals in this position will need to maintain a high level of ownership and investment in tasks associated with the mobile device migration, including project coordination, technical reporting, and technician training. Candidates must be able to lead efforts in troubleshooting, remediating and optimizing any and all migration-based issues, while also working with customer issues and coordinating with engineers.
We are urgently seeking a candidate to assist with the migration of 4,500+ mobile devices from Good Mobile Messaging to a new Blackberry Enterprise Server (BES)/Unified Endpoint Manager (UEM) implementation, with the usage of ISEC7 Enterprise Mobility Management (EMM).
The Migration Tech Lead must be a highly knowledgeable professional capable of coordinating multiple open issues; possess the ability to communicate effectively with various support teams, including the on-site Messaging & Collaboration and Service Desk teams.
•3+ years of support experience in an enterprise IT or similar environment, having performed troubleshooting for end users with technical issues.
•2+ years of managing or leading a team of technical or similar support personnel within an enterprise IT or similar environment.
•Solid familiarity and understanding of working with mobile devices such as smartphones and tablets, including Apple iOS- and Android-based mobile platforms.
•Knowledgeability or experience supporting or administering mobile device management systems such as Blackberry Enterprise Server, Good Technologies, Cisco MobileIron, VMWare AirWatch, or Microsoft InTune.
•Candidate must possess excellent communication skills, both written and verbal, and be able to effectively communicate and provide reports on daily efforts.
•The individual must also be able to work well under pressure, multi-task, and prioritize items as needed.
•Expertise with working with common desktop publishing tools, including Microsoft Office applications such as Word, Excel, and PowerPoint.
•Understanding or experience working with an IT Service Management (ITSM) system or similar type of ticket- or incident-based tracking solution, such as BMC Remedy or ServiceNow.
•Ability to perform some amount of technical writing, including developing documentation for standard operating procedures, training guidelines, customer assistance scripts, product usage guidelines, packaged (or “canned”) communications.
•Must be able to obtain and maintain a Public Trust level Security Clearance.
•Moderate experience migrating mobile devices from one solution to another, or with other technical-type migration or deployment efforts.
•Expertise with professionally coordinating and assisting customer support (tier-1 or tier-2) personnel with technical incidents and tasks.
•Experience working within a Federal, State, or Local U.S. Government environment, briefing government management on project or task status, and assisting government employees with technical issues or tasks.
•Beginning experience or novice understanding of common project management frameworks such as PMP (Project Management Professional) or Scrum. •
Novice understanding of common IT service management frameworks such as ITIL (Information Technology Infrastructure Library).
•Familiarity working within a Microsoft Active Directory-based enterprise environment including working with securely baselined Microsoft Windows workstations.
•Familiarity working with Apple MacOS X on Apple MacBooks, Apple Minis, or Apple iMacs.
•Beginning or novice understanding of networking, including routing and switching, firewalls and rulesets, Virtual Local Area Networks (VLANs), TCP/IP, DHCP, and DNS, and other common networking concepts.
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ActioNet Inc. is an Equal Opportunity/Affirmative Action Employer.