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Current Opening

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Help Desk/Tech Support Specialist (Tier 2)
EducationBachelor's Degree
Experience02 - 04 years
Citizenship RequirementSole US Citizenship
Clearance RequiredDOE Q
LocationMD - Germantown
  
Job Responsibilities
Respond to and resolve user hardware and software problems, using a problem management (help desk) system.
Assist in implementation of pilot desktop/laptop support program.
Skills Required
  • Identify, prioritize and resolve reported problems including data, account administration, desktop hardware/software, including application issues.
  • Responsible for maintaining and deploying systems via automated methods.
  • Research, resolve, and respond to end-user issues/problems received via email, telephone, or escalations, and provide support on desktop systems.
  • Document, maintain, upgrade and replace hardware and software systems.
  • Maintain, analyze, troubleshoot and repairs computer systems, hardware and peripherals.
  • Provides end user training where required.
  • Ability to shift between projects/tasks to keep up with workload.
  • Strong communication/people skills
  • Highly self motivated and directed, with attention to detail.
  • 3-5 years of technical support experience for small to mid-sized companies' IT infrastructures (50-100 users)
  • Strong understanding of Windows operating systems and applications in a domain environment, including Windows XP, Windows 7 and Microsoft Office suites
  • Experience with desktop encryption methods
  • Working knowledge of virtualization technologies
  • Experience with desktop image management
  • Experience with anti-virus technologies and troubleshooting
  • Familiarity with Blackberry, IOS, mobile operating systems
  • Basic understanding of TCP/IP, DNS, DHCP, and VPN configurations
  • Ability to effectively configure, support, and troubleshoot connection settings for Microsoft Outlook users in an Exchange environment
  • Peripherals setup & support such as printers, scanners, etc.
  • Other duties as assigned
Skills Preferred
  
    
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ActioNet Inc. is an Equal Opportunity/Affirmative Action Employer.